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Privacy Policy

Privacy Policy

 

USE OF COOKIES

 

The Online Store uses cookies. A cookie is a small text file that a web browser automatically saves to a device used by a customer. Cookies are used to collect information about how the customer uses the Online Store in order to provide the customer with a better user experience.

The following cookies are used in the Online Store:

  • session cookies, the purpose of which is to enable the use of the Online Store;
  • persistent cookies, the purpose of which is to remember the customer's choices in the Online Store;
  • First and / or third party cookies, the purpose of which is to show the customer suitable advertising and offers;
  • Third party analysis cookies aimed at optimizing marketing communications.

The customer may delete and / or block cookies stored on their devices by changing the corresponding settings of their web browser. If cookies are not used, the Online Store may not work as planned and / or some functionalities may not be available to the customer.

In addition to the use of analysis cookies, the Online Store uses pixels (pixel tags, web-beacons) to monitor the use of the seller's website. In doing so, personally identifiable data will not be processed.

 

PROCESSING OF PERSONAL DATA

The data controller of personal data of the Online Store pood.360.ee is Frank Events OÜ (registry code 11431192) located at Liivalao 22, Tallinn, e-mail info@360.ee.

 

WHAT PERSONAL DATA IS PROCESSED

• name, telephone number and e-mail address;

• delivery address of the goods;

• bank account number;

• cost of goods and services and data related to payments (purchase history);

• customer support information.

 

PURPOSE OF THE PROCESSING OF PERSONAL DATA

 

Personal data is used to manage customer orders and deliver goods.

Purchase history data (purchase date, goods, quantity, customer data) is used to compile an overview of purchased goods and services and to analyse customer preferences.

The bank account number is used to return payments to the customer.

Personal data such as e-mail, telephone number, customer name are processed to resolve issues related to the provision of goods and services (customer support).

The IP address or other network identifiers of the Online Store user are processed to provide the Online Store as an information society service and to compile online usage statistics.

 

LEGAL BASIS

Personal data is processed for the purpose of fulfilling the contract entered into with the customer.

The processing of personal data is carried out in order to fulfil a legal obligation (e.g. accounting and settlement of consumer disputes).

 

RECIPIENTS TO WHOM PERSONAL DATA ARE TRANSMITTED

Personal data is passed on to the Online Store's customer support to manage purchases and purchase history and to solve customer problems.

The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods delivered by courier, in addition to the contact details, the customer's address will also be transmitted.

The accounting of the Online Store is performed by the service provider. Personal data is forwarded to the service provider for performing accounting operations.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the Online Store or data hosting.

 

SECURITY AND ACCESS TO DATA

 

Personal data is stored on ShopRoller.com servers located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.

These employees of the Online Store have access to personal data, who can access the personal data in order to resolve technical issues related to the use of the Online Store and to provide customer support services.

The Online Store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

The transfer of personal data to the authorized processors of the Online Store (e.g. transport service provider and data hosting) takes place on the basis of agreements concluded with the Online Store and the authorized processors. Authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

 

ACCESS AND CORRECTION OF PERSONAL DATA

Personal data can be accessed and corrections made at the Online Store's user profile. If the purchase has been made without a user account, personal data can be accessed via client support.

 

WITHDRAWAL OF CONSENT

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support thereof by e-mail.

 

STORAGE

When closing the customer account at the Online Store, personal data will be deleted, unless such data needs to be stored for accounting or resolving consumer disputes.

If the purchase in the Online Store has been made without a customer account, the purchase history will be stored for three years.

In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is settled or the limitation period expires.

Personal data required for accounting purposes shall be kept for seven years.

 

ERASURE

For erasure of personal data, contact customer support via email. A request for erasure shall be answered no later than within one month and the period for erasure of data shall be specified.

 

TRANSFER

A request for the transfer of personal data submitted by e-mail will be answered within a month at the latest. Customer support identifies a person and notifies him/her of the personal data that is to be transferred.

 

DIRECT MARKETING COMMUNICATIONS

 

The e-mail address and telephone number will be used to send direct marketing communications if the customer has given his/her relevant consent. If the customer does not wish to receive direct marketing communications, the indication in the footer of the email is to be selected or customer support is to be contacted.

If personal data is processed for direct marketing purposes (profiling), the customer has the right to object at any time to the initial and further processing of his/her personal data, including profiling related to direct marketing, by notifying customer support by e-mail (this information must be presented clearly and separately from any other information).

 

RESOLVING DISPUTES

Disputes related to the processing of personal data are resolved through customer support info@360.ee. The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).